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Product Support System

The Product Support System by Amitis Group provides an interactive digital environment for customers to explore, troubleshoot, and purchase products with maximum convenience. Through immersive virtual showrooms, AI-driven guidance, and integrated online shopping, users can engage with products digitally while receiving high-quality support.

Problems

• Traditional product support is often limited to manuals, call centers, or static videos, which can be confusing and time-consuming.
• Customers struggle to understand complex products without hands-on interaction.
• Waiting times for support or troubleshooting can reduce customer satisfaction.
• Transitioning from product exploration to purchase is often fragmented and inefficient.

Solutions

• Immersive Virtual Showroom: Customers interact with 3D product models, exploring and configuring items as if handling them physically.
• Advanced Customer Support: Real-time assistance via video calls or live chat helps customers troubleshoot using interactive product demonstrations.
• AI-Driven Guidance: Intelligent recommendations provide step-by-step troubleshooting solutions, reducing support wait times and enabling self-service.
• Integrated Online Shopping: Customers can configure and purchase products directly through the platform, streamlining the buying process.

Target Audience

• Manufacturing companies seeking to enhance digital customer support.
• E-commerce and retail brands with complex or configurable products.
• Technical support teams aiming to improve customer satisfaction and reduce operational load.
• Customers who value interactive guidance and quick, seamless product purchasing experiences.

Market Opportunity

With the growing demand for digital solutions in customer support, businesses are increasingly adopting immersive and AI-powered platforms to reduce costs, improve satisfaction, and drive sales. The integration of virtual showrooms and AI-guided support presents a scalable solution to meet evolving consumer expectations for convenience, immediacy, and personalized experiences.

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